Q: What do you do?
A: We are official partner/and representative of Instaforex.com. Clients who open accounts carry out their financial operations in Neteller as they fund and withdraw at Instaforex.com.
Q: Why should I fund and withdraw in Neteller, using your services?
A: Funding and withdrawing through us, using Neteller is fast. It is available only to those who fund and withdraw through Instaforex.com, using our services. Apart from that, you would enjoy occasional promos and rewards from us, as well as ability to partake in various promos, prizes, contests and programs offered by Instaforex.com
Q: What is the benefits of having an Instaforex.com account?
A: With Instaforex.com, you can also trade shares, commodities, CFDs, and cryptocurrencies. You can also benefit from various programs, promos and bonuses offered by Instaforex.com. These include welcome bonuses, sponsorships, raffle draws, Forex copy, PAMM accounts, contests, Forex signals, etc. You also withdraw fund and withdraw Neteller from us at parallel market rates.
Q: Do you allow funding and withdrawal with e-currencies apart from Neteller?
A: Nope. We deal in Neteller only, because it is regulated and dependable. Since Neteller is authorized by the Financial Conduct Authority in the UK, they maintain the highest standards across their business and services around the world. Their industry-leading physical and electronic security measures and Anti-Money Laundering protocols ensure their members are protected as far as possible from identity theft and fraud.
Please bear it in mind that our services are dedicated to valid Instaforex.com customers who want to fund and withdraw in Neteller, using our services.
Q: How do I start using your services?
A: It's simple. Just open an account with us. Please visit the relevant area on our website to do this, and provide all the required info. Verification of account holders is done exclusively by Instaforex.com.
Q: Do you verify customers as well?
A: Yes, but do not confuse this with the verification exercise done by Instaforex.com, for their account holders. We also verify those who register on our website to ensure that we know those who are using our services. This is very important because the only means of funding and withdraw is Neteller, and the website is dedicated to Instaforex.com services.
Q: Do you allow third party funding and withdrawal?
A: Nope. Also, you can only withdraw to the same Neteller account you used to fund.
Q: Can I benefit from your services without registering on your website?
A: Nope. Our services are only for those who register on our website, and get verified by us.
Q. What would I do if I lose my password on your website?
A. Please ensure that you keep your password safe, trying not to forget it. You can retrieve your password if you lose it. However, for security reasons, you are unable to change your profile information. Please make sure all the information you input is correct and properly cross-checked before submission. You cannot change your information after submission.
Q: Can I come to your office?
A: You are always welcome at our office, though that is compulsory. All transactions are done online, and we are unable to give you cash. We do not accept cash at our office.
Q: Do you provide free training and seminars for your clients?
A: Yes, we do. We train our clients free of charge and we also provide free seminars. These events would be communicated to clients as and when due.
Q: How do I contact you?
A: Please see our "Contact Us" page. We prefer contacts through email, Skype and WhatsApp, which are our primary means of communication with our customers. We endeavor to reply all relevant questions and communication, though replies may not be immediate.
Sometimes, you may contact us through our phone numbers. However, the numbers are always busy, which means your calls might not be picked at times. The numbers might sometimes be off. In this case, please use email or IMs systems.
Q What is the minimum amount of Neteller I can deposit and withdraw from you?
A: The minimum you can deposit through us is 20 USD worth of Neteller. There is no maximum deposit. The minimum you can also withdraw is 20 USD. The maximum you can withdraw is 5000 USD per day.
Q: If my Neteller account is denominated in another currency other than USD, can I still fund through you?
A: Yes you can fund through us if your account is denominated in other currency apart from USD. The remittance would get to our USD account automatically. When you withdraw through us, we fund you in USD and Neteller will settle you in your account denomination automatically.
Q: Whom do I contact if I have issues with my Instaforex.com account?
A: Please contact us if you have any issues and we would solve it for you.
Q: I have issues with my Neteller account. What do I do?
A: We cannot resolve any issues you have with your Neteller account. Please contact Neteller support if you have any issues, since they have good customer support systems. Their contact information is available on their website.